Participate in all aspects of business analysis. Quickly understand the business issues and data challenges of enterprise systems. Review and edit business requirements, specifications, processes, and recommendations related to proposed solutions. Take initiative to suggest new standards, implement new strategies, and undertake special projects. Prepare project documentat

Answer Help Desk phones and provide Tier I II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs) Documents, tracks, and monitors the problem to ensure a timely resolution Possess strong customer service and commun

Collecting and analyzing requirements Work closely with stakeholders to understand business needs and translate them into technical specifications. Modeling business processes Create process models that incorporate spatial data and technology. Spatial analysis Use GIS tools to analyze patterns, relationships, and trends. Infographics and visualizations Create maps, charts

Perform development, configuration activities and administration of the ServiceNow environment Implement, monitor and manage integrations between third party applications and ServiceNow Define technical solutions for architecture and design that are aligned with ServiceNow ITAM implementation best practices Maintain expert knowledge of the ServiceNow ITAM, ITOM & CMDB Pro